All complaints must be submitted in writing.
(Please see below for a list of regulated entities.)
To file a complaint, please complete the complaint form and send to OFI by mail, email, or fax.
Word version – print form, complete and then forward to OFI
PDF version – fill in, print and then forward to OFI
(Please note that content in email sent to OFI is not encrypted and can be intercepted and read.
To ensure better confidentiality, please fax or mail the complaint information via United States Postal Service.)
Mail: Office of Financial Institutions
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
|Banks||State-chartered banks only. Complaints regarding nationally-chartered banks (Chase, NA, Capital One, NA. etc.) should be directed to the Office of the Comptroller of the Currency at (800) 613-6743 or by mail at Customer Assistance Group, 1301 McKinney Street, Suite 3450, Houston, TX 77010. Complaints regarding Regions Bank should be directed to the Alabama Banking Department at (866) 465-2279.|
|Bond for Deed Escrow Agency|
|Credit Unions||State-chartered only. Complaints against federal credit unions should be directed to the National Credit Union Administration (NCUA) at (512) 342-5600.|
|Licensed Lender/Insurance Premium Finance Company (Finance Company)||For motor vehicle sales financing, contact the Louisiana Motor Vehicle Commission, Sales Finance Division, at (504) 838-5207.|
|Loan Brokers (Brokers consumer loans not secured by real estate)|
|Money Orders/Money Transmitters/Stored Value Cards|
|Notification Filer/Retail Sales Contracts|
|Payday Lenders (Deferred Presentment and Small Loan Lenders)|
|Repossession Agencies and Agents|
|Residential Mortgage Lenders/Mortgage|
|Thrifts/Savings and Loan||State-chartered only. Complaints regarding federal savings and loans or federally chartered savings banks should be directed to the Office of the Comptroller of the Currency (OCC) at (800) 613-6743.|